Support
We're here to help you on your fitness journey
Get in Touch
For questions, feedback, or technical support, please email us at:
We typically respond within 24-48 hours.
Before You Contact Us
To help us assist you more quickly, please consider checking the following:
Common Issues
- Photos Not Saving: Check that the app has camera and photo library permissions in your device settings
- App Crashes: Try restarting the app or your device. Make sure you're running the latest version
- Missing Data: Data is stored locally on your device. If you uninstall the app, your data will be lost
- Health App Not Syncing: Verify that you've granted Health app permissions in Settings
What to Include in Your Email
To help us resolve your issue faster, please include:
- Your device type and operating system version (e.g., iPhone 15 Pro, iOS 18.1 or Samsung Galaxy S24, Android 14)
- Body Journey app version (found in Settings > About)
- A detailed description of the issue or question
- Steps to reproduce the problem (if applicable)
- Screenshots if relevant (please blur any sensitive information)
Other Resources
You may also find these resources helpful:
- Privacy Policy - Learn how we protect your data
- Delete Account - Instructions for removing your data
Privacy Note: Your support emails are treated confidentially. We never share your personal information or correspondence with third parties except as required by law.